Customer service

Personalized installation plan

Our network of partners–retailers will be happy to advise you on the model that best meets your needs depending on where the fireplace will be installed. Whatever your plans or budget, aesthetic considerations will need to take into account technical constraints and regulations. One of our specialists will be able to help you make sure all your requirements are met.

Find a retailer

 

If there is no Focus partner–retailer near you, a personalized plan detailing installation information for one or more of our models can be supplied free on request. You simply need to send us the relevant information (drawings, measurements, etc.) about where the fireplace will be situated. We will draw up a plan including cost estimates, section drawings and descriptions that take into account the specific circumstances of the location, e.g. ceiling height and slope, existing flues, thermal efficiency, etc. The plan is entirely free of charge and carries no obligation.

Request a personalized installation plan

Digital mock-up

In addition to the personalized installation plan, Focus or its sales partners can provide a free digital mock-up of a Focus model in the setting of your choice, based on photographs of the room where you plan to install the fireplace. This is an excellent way to visualise how it will appear in context, and also to allow you to compare it with other models.

SUPPORT DOCUMENTS

Model assembly notice

A detailed notice is supplied with each of our models on delivery. This document is translated in the 23 official languages of the European Union as well as in Russian. The assembly notice contains the model’s technical characteristics: namely, the type of fuel and fireplace, nominal heat output, efficiency, relevant standards, level of CO, smoke temperature, fireplace measurements, recommended settings, safety distances and specific installation instructions. Each notice can be downloaded from the product information sheet.

Installation handbook

This guide includes general information on how our fireplaces work and explanatory notes on the various ways our models can be connected and adapted. The Installation Guide is included with a personalized installation plan. A copy can also be sent on request for those requiring more detailed technical information. This guide is indispensable for the installation of any of our models; a copy is supplied with every fireplace delivered.

User’s guide​

This guide includes general information on how our fireplaces work and explanatory notes on the various ways our models can be connected and adapted. The Installation Guide is included with a personalized installation plan. A copy can also be sent on request for those requiring more detailed technical information. This guide is indispensable for the installation of any of our models; a copy is supplied with every fireplace delivered.

download the user's guide